Ramune V
map-marker Vilnius, Vilnius

My experience

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At age 6 we hawe used desmopresin

(It helped about 60%be dry for 4 months until we used it)

At age 7-8 for one year we used homeopatic treatment and it did not worked at all, was just 0 result, no dry nights.

After all that, at age 9 we used therapee, after 4 months of training my son had 2 months of totally dry nights. But after he neded to stay at hospital for 17 days, and there 3 noghts was wet. When he went back home, he just started to *** again regularly. I still had therapee mat, and wanted to use it again but suddenly realised at it did not work, because wires was broken. Just do not know what else can do.

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Preferred solution: Let the company propose a solution

Kerri L Ibg
map-marker Ghadir, Mount Lebanon

TheraPee saved my kiddo!

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I really don't want to give this a 5-star review because I hated getting up in the middle of the night but IT WORKS!! When I potty trained my twins at the age of almost 3, they both stayed dry at night for 2-3 months.

I debated putting them in underwear at night but I didn't. Long story short, one of them reverted to wetting the bed and we couldn't figure out why. We blamed him for being lazy because he would tell us that he didn't feel like getting up in the middle of the night so he would *** in the bed on purpose. We don't know if that was true or not but we tried everything: night lights, waking him up ourselves, loss of privileges, etc.

Nothing worked. The wetting got worse. There was SO SO SO SO SO much *** I finally put him in nighttime underwear for big boys (the really absorbent ones) and he was still peeing out of them every single night. I was out of my mind and was desperate for a solution.

My husband found this bedwetting system and I figured it was worth a shot because the problem was getting worse as the days wore on. I hated it. The alarm went off 3 times a night for the first week, then 2 times a night for awhile after that. The exercises during the day were so difficult to manage sometimes but we stuck with it.

We finally got down to one alarm per night and even though I felt like this was never going to work, one night the alarm just never went off. It actually never went off again. He is turning 4 1/2 this week and has been dry for just over 2 months. We even went on a family vacation and had no problems in the hotel or on the plane.

He took naps in the rental car and woke up dry too. I am so happy I put the work in because we got the results we wanted. Our family is much happier too. His sisters don't resent him for making mommy angry in the morning and he is proud of himself.

On a side note, we did have problems here and there with the system. Once or twice (maybe more) we forgot to turn the alarm on. Also, my son moved so much during the night that the pad would be at the end of his bed instead of underneath him sometimes. This meant that he peed the bed but didn't set off the alarm.

Although this was annoying, I found that it actually provided a little bit of relief (and much needed sleep) from getting up multiple times per night. I worried that we wouldn't get good results when these things happened but we did. In the end, I would do it all over again! To make it more manageable, I started using sanitizing wipes to clean the pad.

When the alarm went off, I would wipe it with a sanitizing wipe. The alcohol evaporated immediately so I could put a sheet on asap, hook up the alarm again, and go back to bed quickly.

I'm sure it's not recommended but I never washed the pad with soap and water after I started doing that and it helped save my sanity. Everything worked fine and we still got the results we wanted and needed.

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User's recommendation: Amazing product!

Maryana B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Therapee bedwetting - useless

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I have tried multiple products to get my son dry and the big problem with this product is it's sensitivity to acid. Within 2 months the product stopped working and the mat has to be replaced at my cost. This happened 3 times and they refused to issue me a refund despite the expensive product not being effective. Disappointed.
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Loss:
$600
Cons:
  • Horrible customer service
  • Inferior quality

Preferred solution: Full refund

User's recommendation: Don't try this product look at others.

Anonymous
map-marker Hersham, England

Good results

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I'm only writing this as another point of view about the product. We had excellent results with this system... in only 2 weeks of use. We'd been trying to get our 6-year-old son dry at night for years. The mat and software worked brilliantly. It is expensive, but I wish I had used it sooner.
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User's recommendation: works but is expensive

Krista L Xms

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Verified Reviewer

Customer service complaint

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They have the worst customer service! They offer a money back guarantee of there product but you dont get the full money back of the product. I was charged $9.90 for shipping originally, but now theyre saying that there was an additional $22 for shipping that Im not getting back! What? So, Im not getting the full $199.00 that I paid for the product. This is very sneaky. And lets not forget that it cost me $26.00 to ship the product back to them. Im not impressed. The noise is as loud as a fire alarm. Why would anyone do this to their kid?
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Loss:
$22
Cons:
  • Cusomer support

Preferred solution: Full refund

User's recommendation: Don’t bother.

Giles M

Terrible product

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Terrible product. Broke twice and is absolutely useless. Over priced rubbish. Friends of ours had the same issue. Works for a bit and then stops. If you get a replacement takes weeks to arrive and in that time your child has gone back to their usual ways. Really disappointed and is definitely not worth the monies. The responses on here making out people are competitors is rubbish. I am happy to reply to anyone that wants to check.
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Loss:
$390
Cons:
  • Horrible customer service
  • Bad customer support
  • It is useless

Preferred solution: Stop others being ripped off

User's recommendation: Avoid like zCovid-19

Anonymous
map-marker Brandon, Manitoba

The only thing that worked

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My sixteen-year old had success with this after only 7 weeks. We tried everything before this, and he instantly took to the program. Other alarms did not work. I wanted others to know that we had a good experience!
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User's recommendation: Spend the money and do it sooner than later

Anonymous

Very effective!

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My daughter had such a problem wetting the bed, some nights it was a coupe times a night! She and I were so frustrated. Therapee was great l, not only because the alarm trained her to wake up from deep sleep when she needed to *** but also because it had guided online exercises to help her bladder have more control. My first pad stopped working, but when I asked to get another one they just sent it free with no further explanation. I didn’t even have to ship back the old one. Not sure why someone keeps saying you have to pay and ship it back? It is not true. It is a great product if you want to help your kid
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Pros:
  • Great product that really works
  • Customer service is great and the program really works
  • Works
Reason of review:
Good customer service
Tanya Rkd
map-marker En Boqeq, Hadarom

First things first: buy this.

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OK, now for more details. My 6-year old son wet his bed every night. EVERY night. Sometimes a couple times every night. He's a very deep sleeper. We had him in pull-ups for night time, which gets expensive after a few years (at least 2 years worth of pull-ups...uggh). We tried switching him to underwear so that he would feel that he was wet at night, but that just meant wet sheets...we did that for several months. Changing bed sheets every night/morning was getting to be exhausting. He was embarrassed and discouraged. He always made sure to hide the pull-up package when his friends came over to play. So, we looked for a solution. I saw this product. I saw how expensive it was. I saw the rave reviews. I figured if we were going to do this, we should do it right; give him the best chance at success right away so that he wouldn't get frustrated with trying different things. TheraPee appeared to be that best chance. Impressions of the Product: My impressions of the product: excellent quality, durable in every way. The alarms are loud and clear (not shrill). You can select different sounds, adjust volume, and also adjust the sensitivity of the pad. On the more sensitive settings, we found that his normal sweat triggered it, so we adjusted the settings. Batteries lasted...didn't need to change them. Then there's the video sessions and online tracking tools. My son LOVES the online star chart and really felt proud when the doctor on video gave him feedback on his progress. When he got instructions on exercises to do, he took it to heart and did it because the doctor told him to. Results: The first week he wet his bed every night. Sometimes sleeping through the alarm, sometimes not. But, he continued to wet the bed. First dry night came 10 days into the program. We were totally shocked. But, we didn't get our hopes up too soon. He wet the bed the next night. Then dry a few nights! In the month following his first successful nights, he only had about 3 accidents.We hoped for this outcome based on other reviews, but it was hard to believe it was working so well; so fast. Month 2 about 3 accidents; Month 3 only 1 accident; Month 4 had 2 accidents; and Month 5 zero accidents. He still wants to continue doing the star progress chart, so we are, but I think he's basically done at this point. The little champ conquered this challenge, he feels so good about it, and I think he even has a new sense of confidence in his ability to do hard things. First things last: buy this.
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Pros:
  • Great product that really works
  • Great customer support
  • Great quality
Reason of review:
Good customer service
4 comments
Guest

This review is posted by Tal Sagie, the bald freak who runs this scam. Don't trust him or this review.

Guest
reply icon Replying to comment of Guest-1667158

Competitor.

Guest

You lie through your teeth bald dude. Your company is so fake and the policies are shady.

Lies, lies and more lies. You will pay the price for this sometime soon.

Guest

This is a joke of a review posted by the manufacturer. You lie and lie through your teeth. No wonder you lost all your hair looser.

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Anonymous

No product, still waiting for refund

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Purchased on March 2, 2019. Now it is 50 days past, still no product. No response from company either and no refund on card. Opened dispute and they responded that it is in transit. Still in transit 50 days later. I want my money you guys are scammers and con artists.
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Loss:
$400
Cons:
  • Horrible company
  • Con artists
  • Fake reviews
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous

Never received item and card charged

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I purchased from the website but they never shipped me the item. I have reached out to them and they said it was not in stock and that they would ship it. 2 months later, they shipped me an empty box and it reached. They said they were sorry as that was for another customer and my order would be shipped in a few days. 3 months later, they stopped attending my calls. Credit card can not be disputed now. I am under $400. Plus they have charged me recurring billing for their website software access at $30/month. I am filing a complain with FTC for fraud. Not the only one who got scammed this way.
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Loss:
$600
Cons:
  • Inferior quality
  • Horrible customer service
  • Fake reviews
Reason of review:
Pricing issue

Preferred solution: Full refund

1 comment
Guest

Same with me. Father and son are scammers and con artists.

Just a bunch of cheats.

Not to be trusted. Stay away from this business.

Anonymous

Junk product, beware return policy

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Product is complete junk. They wont accept returns once the alarm has been used. I have wasted $400 on this garbage. How can you test it if you dont use it? Customer service is a joke. You have to make international calls and you are put on hold for 30+ minutes before the calls are turned off. Stay away from them.
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Loss:
$400
Cons:
  • Overbilling
  • Deceptive business practice
  • Horrible customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

T F Bdi

It actually worked for us

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Our pediatrician recommended Therapee by name so even though I was skeptical I decided to give it a try. Its more expensive than the typical alarms but I respect our pediatrician and our son is 9 and we were desperate. He went from an every day wetter to having dry nights after the first week. He still had some accidents on and off but the online program and the progress charts were really encouraging to him. He looked forward to marking his chart each morning and seeing his starts build up. After about 4 weeks he had more dry nights than wet. We are on week 8 or 9. He has been dry for almost 3 weeks without any accidents now. His confidence is up. It was actually worth it. When he has completed the program we will use it for our daughter who is younger as well.
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Pros:
  • Works
  • Great product that really works
  • Product
Reason of review:
Good quality
Anonymous

Crooked father son team

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The bald headed freak who runs this business is rude, incompetent and unethical. I called to follow up on the status of my replacement and he picked up the phone. Now, mind you this is their customer service team on a work day. He said hes not available to talk. I demanded to know the status of my return which I mailed 4 weeks ago. He yelled out some nonsense in his foreign language and hung up. I called again and he cursed at me. Hes a fraud. They don't refund money to my paypal account and I am down $500 now. You crooks.
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Loss:
$500
Cons:
  • Defective product
  • Fake reviews
  • Scammers
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous

Broke in 2 days, no support even after 3 months

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All ive done is go in circles with this company. Product is not as described and a giant waste of time and money. I have a depressed kid and I am down $400. They have a virtually non existent customer support team. emails are not replied and phone number doesnt work. I got scammed!!!
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Loss:
$400
Cons:
  • Fraud
  • Deceptive business practice
  • Product
Reason of review:
Warranty issue

Preferred solution: Full refund

Anonymous

Returned item, no refund

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Company is run by crooks. I returned a $500 alarm (includes 2-way shipping) and never received my refund. They said that I did not send it back. I lost tracking number and the guys there ignore me. Cheap products, bad support and fraud business that is Therapee. Bad company.
View full review
Loss:
$500
Cons:
  • Cusomer support
  • Deceptive business practice
  • Inferior quality
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

About

Summary

Therapee is a chain of clinics which specialize in bedwetting treatment. The first clinic was the Enuresis Clinic at Schneider Children’s Medical Center opened by Dr. Jacob Sagie in 1984 in Israel. The company headquarters is based in Haifa, Israel. There are 10 Jacob Sagie clinics all over the world. They offer treatment kits with bed-side alarm and activation code for the online software. The Therapee is designed for children aged four and above. It does not include any medication. The treatment takes 12-20 weeks. The company accepts returns of the Therapee kits within 30 calendar days of the purchase date. Order cancellation is possible before kits shipment.

Therapee reviews and complaints

Therapee is ranked 202 out of 967 in Medical Supplies and Equipment category

Area Served

Australia

Payment Methods

VISA

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